At Gilded Hair we are committed to Protecting and respecting your privacy.
Gilded Hair qualifies as a Data Controller under the Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 (General Data Protection Regulation (the “GDPR”)). As such, we aim to comply with all legal obligations which the GDPR implies on Data Controllers.
In this Policy the following terms have these meanings:
“Cookie” means a small text file placed on your computer or device by our website when you visit our website;
“Our website” means this website; www.gildedhair.com
“Personal data” means data that we process which is any information that can be personally attributable to an individual such as a name, email address or telephone number; Processed into Phorest software database (www.phorest.com) for Gilded Hair’s own use for salon promotions and appointment confirmations and reminders.
“We/Us/Our” means Gilded Hair, Unit 18, Holme Grange, Heathlands Road, Wokingham, RG40 3AW
2. About this policy
This policy describes:
The types of information that we may collect from you when you access or use our website – www.gildedhair.com; Facebook or interact with us;
Our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies only to information we collect through our services and in the electronic communications sent through or in connection with our services.
Our Data Protection Officer
The Data Protection Officer at Gilded Hair is Mr Kurtis Teideman
3. What data do we collect?
Some data will be collected automatically by our website and other data will only be collected if you voluntarily submit it.
Data collected that you have voluntarily submitted may be personally identifiable data.
Depending upon your use of our website, we may collect some or all of the following data:
- Email addresses
- Telephone number
- Enquiry message/detail
4. How we use the information we collect
We use the information that we collect from you in a variety of ways.
This includes: Facebook, our web site (www.gildedhair.com), on site
We use the information to provide the services and information that you request and to respond to enquiries, requests and questions.
Cookies and tracking technologies
We use collected information through cookies and similar technologies to:
To operate the ‘Live Chat’ widget on Facebook website which allows users to chat live with us.
5. Storing and sharing your data
If you are an active client.
Where do we keep your data?
Personally identifiable data that you submit through our website will not be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).
Your data may be stored at the following:
Your data is stored securely at on our internal, secured company network via Phorest software (www.phorest.com).
Some data, such as your name and email address will be stored on Phorest software within their email marketing software system. We do not hold any sensitive personal data in Phorest (www.phorest.com) and is hosted securely, running under HTTPS.
Website backup servers
As we regularly and securely back up on phorest website.
Do We Share Your Data?
No, Gilded hair will never share your data with any third-party.
6. Right of consent withdrawal
7. Change or review of information
If you would like to review, change or delete personal data we have collected from you or you had submitted or permanently delete your account, please contact us.
8. Accessing or correcting your personal information
We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates.
You have the right to ask for a copy of any of your personal data held by us.
We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is inaccurate, incomplete, and irrelevant for legitimate purposes, or is being processed in a way which infringes any applicable legal requirements.
Please contact our Data Protection Officer for more information on this process.
You may at any time review or change the personal information we maintain about you by contacting Gilded Hair. Upon your request, we will delete your contact information and personal data from our active databases.
10. Children’s privacy
Gilded Hair does not knowingly collect personal information from children under the age of 13. If we learn that we have personal information on a child under the age of 13, we will delete that information.
11. Changes to this policy
12. Governing law
Gilded Hair agrees to submit the dispute to the competent Court of United Kingdom.
Gilded Hair is controlled, operated and administered entirely within the United Kingdom.
If you are accessing the Gilded Hair website from another jurisdiction, please be advised that you are transferring your personal information to Gilded Hair in United Kingdom and, by using the website, you consent to that transfer and to abide by the applicable laws concerning your use of the website and your agreements with us.
15. Contacting us