Gilded Hair Privacy Policy 2018

At Gilded Hair we are committed to Protecting and respecting your privacy.

Any questions regarding this policy or private practices should be sent by email to: or by writing to Gilded Hair, Unit 18, Holme Grange, Heathlands Road, Wokingham, Berkshire RG42 3AW.

Last Updated on 24th May 2018. This Privacy Policy is effective immediately for Users after that date.

Gilded Hair qualifies as a Data Controller under the Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 (General Data Protection Regulation (the “GDPR”)). As such, we aim to comply with all legal obligations which the GDPR implies on Data Controllers.

Gilded Hair respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

1. Definitions

In this Policy the following terms have these meanings:

“Cookie” means a small text file placed on your computer or device by our website when you visit our website;

“Our website” means this website;

·       “Personal data” means data that we process which is any information that can be personally attributable to an individual such as a name, email address or telephone number; Processed into Phorest software database ( for Gilded Hair’s own use for salon promotions and appointment confirmations and reminders.

·        “We/Us/Our” means Gilded Hair, Unit 18, Holme Grange, Heathlands Road, Wokingham, RG40 3AW

2. About this policy

This policy describes:

The types of information that we may collect from you when you access or use our website –; Facebook or interact with us;


Our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies only to information we collect through our services and in the electronic communications sent through or in connection with our services.

Our Data Protection Officer

The Data Protection Officer at Gilded Hair is Mr Kurtis Teideman

3. What data do we collect?

Some data will be collected automatically by our website and other data will only be collected if you voluntarily submit it.

Data collected that you have voluntarily submitted may be personally identifiable data.

Depending upon your use of our website, we may collect some or all of the following data:


Email addresses

Telephone number

Enquiry message/detail

4. How we use the information we collect

We use the information that we collect from you in a variety of ways.

This includes: Facebook, our web site (, on site


We use the information to provide the services and information that you request and to respond to enquiries, requests and questions.
Cookies and tracking technologies

We use collected information through cookies and similar technologies to:

To operate the ‘Live Chat’ widget on Facebook website which allows users to chat live with us.

5. Storing and sharing your data

if you are an active client.

Where do we keep your data?

Personally identifiable data that you submit through our website will not be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).

Your data may be stored at the following:

Our office

Your data is stored securely at on our internal, secured company network via Phorest software (

Some data, such as your name and email address will be stored on Phorest software within their email marketing software system. We do not hold any sensitive personal data in Phorest ( and is hosted securely, running under HTTPS.

Website backup servers

As we regularly and securely back up on phorest website.

Do We Share Your Data?

No, Gilded hair will never share your data with any third-party.

6. Right of consent withdrawal

You may withdraw your consent for collecting your personal information at any time. To do so, please contact us at

7. Change or review of information

If you would like to review, change or delete personal data we have collected from you or you had submitted or permanently delete your account, please contact us.

For more information regarding the termination or deletion of your information, please refer to Section 9: Termination of this Privacy Policy.

8. Accessing or correcting your personal information

We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates.
You have the right to ask for a copy of any of your personal data held by us.

We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is inaccurate, incomplete, and irrelevant for legitimate purposes, or is being processed in a way which infringes any applicable legal requirements.

Please contact our Data Protection Officer for more information on this process.

9. Termination of this Privacy Policy

You may at any time review or change the personal information we maintain about you by contacting Gilded Hair. Upon your request, we will delete your contact information and personal data from our active databases.

This Privacy Policy is effective until terminated by either party. If you no longer agree to be bound by this Privacy Policy, you must cease the use of Gilded Hair services. If you are dissatisfied with Gilded Hair, or any of these terms, conditions, and policies, your sole legal remedy is to discontinue using the services. Gilded Hair reserves the right to terminate or suspend your access to and use of the services without notice, if we believe, in our sole discretion that such use is in violation of any applicable law, or harmful to our interests or the interests of another person or entity, or where Gilded Hair has reasons to believe that their use is in violation of this Privacy Policy.

10. Children’s privacy

Gilded Hair does not knowingly collect personal information from children under the age of 13. If we learn that we have personal information on a child under the age of 13, we will delete that information.

11. Changes to this policy

Gilded Hair reserves the rights to change this Privacy Policy at any time. Please check this page periodically for changes. Your use of the services after any such amendment or change in the Privacy Policy shall be deemed as your express acceptance to such amended/changed Privacy Policy and an assent to be bound by such changed/amended Privacy Policy. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

12. Governing law

This Privacy Policy and the use of the Website are governed by the laws of United Kingdom. The parties undertake to first try to resolve the dispute with by negotiation. If the parties fail to reach an amicable resolution through negotiation, Gilded Hair agrees to submit the dispute to the competent Court of United Kingdom.

14. Miscellaneous

Gilded Hair is controlled, operated and administered entirely within the United Kingdom.

If you are accessing the Gilded Hair website from another jurisdiction, please be advised that you are transferring your personal information to Gilded Hair in United Kingdom and, by using the website, you consent to that transfer and to abide by the applicable laws concerning your use of the website and your agreements with us.

This statement and the policies outlined in this Privacy Policy are not intended to and do not create any contractual or other legal rights in or on behalf of any third party.

15. Contacting us

If you have any questions about our website or this Privacy Policy or if you would like to request personal data that we may currently hold of yours, please contact our Data Protection Officer, Kurtis Teideman by telephone on 0118 327 6073, by emailing, Gilded Hair, Unit 18, Holme Grange, Heathlands Road, Wokingham, RG40 3AW