Terms & Policies
WHAT YOU NEED TO KNOW BEFORE BOOKING
Here are some guidelines to make sure that you and others enjoy the best possible experience when visiting Gilded Hair
In consideration for other guests we request that all phones, iPads and other electronic devices be kept silent.
All new guests must have an initial style consultation and allergy test at least 24 hours before they are able to book a colour service.
In order to maintain a calm and relaxing atmosphere, we respectfully ask that you arrive promptly for your appointment to avoid changes/shortening of your service.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day! Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies.
We offer a selection of tea’s and coffee and various refreshments just chose from our refreshment menu when you come for your appointment. We also offer free WiFi for all our clients just ask on arrival should you need to connect any of your devices. We have disabled access bathroom and aim to present a warm and cosy environment for all our clients. If you need anything whilst visiting the salon don’t hesitate to ask your Stylist or Kurtis our salon manager. There is free car parking at Holmes Grange Craft village. We accept all major credit cards.
PHONES AND HAND HELD DEVICES
As a courtesy to others Please be mindful of others and do not use your phone on speaker, we ask for you to use headphones or text. Thank you.
All children must be accompanied by a responsible adult at all times whilst children are having their hair cut. Children are more than welcome in the salon whilst you have your hair done as we understand that life at times gets in the way and even your relax time is somewhat then put aside, however please be mindful of other clients in the salon as this is their chill time too..
Patch testing for hair colour is a legal requiremenT. GILDED HAIR use Color.Me by KEVIN MURPHY and require a skin test patch test 24 hours prior to your appointment, we also offer a hair strand test to ensure that the hair is up to being coloured and that the chemicals in dye will not damage the hair or cause the hair to 'snap'. This is extremely important if your hair has been exposed to ANY CHEMICAL SERVICES.
We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.
Just as we want you to be satisfied with your hair we want you to be happy with the products you are using. We will gladly accept returns for store credit on any products within 30 days from purchase as long as at least 2/3 of the product is remaining.
Your appointments are very important to our Gilded hair team professionals. We hold your appointments just for you and kindly ask that if you must cancel or reschedule any appointment, that you please provide us with 24-hour notice. This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:
• Less than 24-hour notice will result in a charge equal to 50% of reserved appointment
• ‘NO SHOWS’ will be charged 100% of service amount
As a courtesy, we do call, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.